Delivery

  1. Express Delivery – Door Delivery up to 5 days.

Our courier will deliver your order within 0 to 5 days.

If you are not sure about the correct size of sandals, our courier, upon your request, can bring additional sandals of other sizes.

 

  1. Shipping by Israel Post.

You can place an order on the website for all regions of the country, we will send your order via Israel Post and all according to the schedules of the Israel Post Company.

 

  1. Local pickup from Raanana.

You can pick up your order yourself at our office in Raanana

 

Order tracking

Parallel to the shipment of products you have sent, you will be sent an email with a tracking number of the parcel sent. With the number you can check the Post Office website where the parcel is located.

After the purchase, you will be sent an e-mail confirmation of the operation within 48 hours of the completion of the purchase transaction on the site. If you order correctly, you will be sent another email confirming that the order is on your way. Replacement or return may be exchanged or returned to us any product, as long as it is not used or damaged or defective, and the label is still attached to it by registered mail for up to 14 days After receiving the product, no replacement or return of products will be possible after 14 days.

If you would like to exchange or return an item send us an email: zhoelalaisrael@gmail.com or phone 0536120677, enter the order number, the product you want to exchange or return and the reason for the exchange or return. No notice or exchange will be possible without notice.

Returns will be made within 14 days of receipt of the original product. The credit will be given within 14 days of receiving the product back to Zhoelala. We will provide a full refund, with no cancellation fee, in accordance with credit card company guidelines. The credit will be made under the same conditions as the transaction was charged.

Return Address: Eliezer Yafe St 5, 2nd floor, office 3, Raanana, Israel

For any questions, we are here for you, zhoelalaisrael@gmail.com or on 0536120677

Have a question?
We will glad to help you!
Email: zhoelalaisrael@gmail.com
Phone: 0536120677
Or just fill in the details on the contact page and I’ll get back to you soon!